In just a few months, I consolidated three customer service groups into one under the direction of one Senior Manager. Beat the operating budget by 23%. Transformed our hiring process to attract and retain superstars.
‘Being coached’ took four months for me. I was righteous, and my way is the only way most of the time. I shut down and decided not to listen, especially during the coaching calls. When I had several breakthroughs after listening to the coaching, surrender became easier and I trusted more. Seeing the results that some of my peers were experiencing made me want to get some of what they were getting. The coaching put me more in touch with my spiritual side as well. Being coached is a lifelong process that will not end now that the formal program has ended.